The consumer is responsible for determining the suitability of products for their individual needs and accepts all responsibility by purchasing and using them. 
A lot of pets chew their collar or lead so please check for damage and normal wear and tear regularly - your pet's safety is your sole responsibility.

Due to the difference in monitors etc it is hard to represent colours exactly.


It is your responsibility to make sure that your delivery address and the address held by PayPal is correct.


If, for whatever reason you wish to return your item please do so within 14 days of receiving it. The item must be unused and in the original packaging. Postage refunds will not be given.
If, in the unlikely event the item is damaged or faulty please contact us within 48 hours to arrange for a refund or replacement.
The buyer is responsible for return postage (this will be refunded if the item was faulty when you received it).


As most goods supplied by Purple Dog Craft are hand made to order we aim to dispatch for delivery within 10 working days.

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